Terms & Conditions
I. CHOCOLATEMAKERS, with its office at Radarweg 32A, 1042 AA in Amsterdam, registered with the Amsterdam Chamber of Commerce under number 57652066, hereinafter referred to as CHOCOLATEMAKERS. CHOCOLATEMAKERS offers its products through a shop application on the Internet, a so-called Web shop.
II. The Customer is the purchaser or customer of CHOCOLATEMAKERS.
III. CHOCOLATEMAKERS assumes good faith and that they and the Customer can and want to be of service to each other. CHOCOLATEMAKERS does business honestly and is always based on reasonableness and fairness. It does, however, deem it necessary to draw up and apply these General Terms and Conditions for the sake of good order.IV. An agreement can be a verbal (telephonic) agreement or an e-mail or an order in the Webshop without actually being signed by both parties.
1. General
1.1 These terms and conditions apply to all offers of CHOCOLATEMAKERS. The conditions are accessible to everyone and included on the website of CHOCOLATEMAKERS. On request we will send you a written copy.
1.2 By placing an order, you acknowledge that you agree with the delivery and payment terms. CHOCOLATEMAKERS reserves the right to change its delivery and/or payment terms after the expiry of the term
1.3 Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognised by CHOCOLATEMAKERS.1.4 CHOCOLATEMAKERS guarantees that the delivered product meets the agreement and the specifications stated in the offer.
3. Prices
3.1 Prices shall not be increased during the term of the offer, unless legal measures make this necessary or if the manufacturer introduces interim price increases.
3.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors.
3.3 The prices on the site for our chocolates are in EURO and include 9% VAT. For the prices of our experience tours and guided tours the VAT rate of 21% applies.
3.4 If discount codes are used during payment, CHOCOLATEMAKERS will check whether the discount has been applied correctly and will therefore decide whether the discount can be granted. In the event of incorrect application CHOCOLATEMAKERS reserves the right to cancel the order.
2. Delivery
2.1 Delivery takes place as long as stocks last.
2.2 Within the framework of the rules of distance selling, CHOCOLATEMAKERS will execute orders at least within 7 days. If this is not possible (because the ordered products are out of stock or no longer available), or there is a delay for other reasons, or an order cannot or can only be partially carried out, the consumer will receive a message within 1 week after placing the order and in that case he has the right to cancel the order without cost and notice of default.
2.3 CHOCOLATEMAKERS' obligation to deliver will be fulfilled, subject to proof to the contrary, as soon as the items delivered by CHOCOLATEMAKERS have been offered to the Customer once. In the case of home delivery, the carrier's report, containing the refusal to accept, will serve as full proof of the offer to deliver.
2.4 All periods mentioned on the internet site are indicative. No rights can therefore be derived from the terms stated.
2.5 For the delivery of the chocolate CHOCOLATEMAKERS makes use of the services of PostNL and GLS. Orders of up to 12 bars are offered as a letterbox package. This means that the package is not traceable. Shipping is therefore entirely at your own risk. Items that do not arrive will not be credited.
2.6 If the Customer has specified a desired delivery date when placing the order, CHOCOLATEMAKERS will send the order 1 working day before the specified delivery date. Late delivery of the order is no reason for crediting the order and/or delivery costs.
2.7 CHOCOLATEMAKERS is not responsible for untimely or non-internal forwarding of parcels within, for example, large international concerns, hospitals, receptions, companies and for mutual agreements between the delivery service and the recipient.
2.8 If the recipient refuses the parcel, for whatever reason, it will be returned by PostNL Parcel Service. Please note that with large concerns, etc. the concern is the recipient and not the contact person.
2.9 CHOCOLATEMAKERS is not responsible for incorrectly specified addresses. If the customer has given an incorrect address, the package can be returned by PostNL Parcel Service or the letterbox package will be delivered to the address given (name of recipient and address do not have to match, address given is leading). There will be no crediting of the order.
